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Who: The A Method for Hiring

Geoff Smart and Randy Street · 2008 · Ballantine Books

Valuation & diligenceIntegrationBuyers who must judge the management they are inheriting or installing
Why it is on the shelf. The practitioner manual from ghSMART, the assessment firm whose CEO evaluations supplied the data behind this shelf’s Kaplan, Klebanov and Sørensen paper: a structured method for judging leaders that transfers directly to management diligence.

The Institute's reading

Smart and Street compress ghSMART’s assessment practice into a four-step discipline: write a scorecard defining what the role must accomplish, source candidates continuously, select through structured chronological interviews that walk a career in order, and sell the chosen candidate on joining. The chronological interview is the engine: patterns of actual past performance, asked about specifically, beat impressions formed in an hour of rapport.

The Institute’s reading: an acquisition is a bulk hiring decision nobody treats as one. The buyer inherits a leadership team, must judge which seller claims about people are true, and often must recruit the successor to the founder, and this book’s scorecard-and-chronology method is the working version of what the Kaplan study validated: execution evidence over charm. Use it to structure management diligence before the letter of intent, when access to the team is still a negotiable term.

Key propositions

  • Define the scorecard before meeting anyone; a role without written outcomes cannot be hired for or diligenced.
  • Chronological, specific interviews about actual past performance outpredict impressionistic ones.

In practice

  • Write scorecards for the target’s key roles during diligence and interview against them; negotiate the access to do so.
Acquisition Conciergeorientation · not legal, tax or valuation advice
Happy to dig into it. What would you like to pressure-test from Who: The A Method for Hiring: one of its propositions, how it applies to your situation, or where it disagrees with the rest of the shelf?